We’re always happy to answer your individual questions – and to be honest, we love a chat with our guests!
Can I change my booking?
If you need to change your booking please contact one of our team and we will do our best to assist you.
What happens if I cancel a booking?
In the event of cancellation you will be liable for the full amount. We will do our best to re-let the property. If we are successful we will refund you the deposit and/or balance paid less a £50 adminstrative fee. Please note that by confirming a booking you are entering into a contractual agreement and are liable for the full cost of the holiday. We strongly recommend that you take out cancellation insurance this is available at a low cost from most insurance brokers, to cover yourself in this eventuality.
How do I know a property is right for me?
If in doubt please feel free to pick up the phone and speak to one of our members of staff. They know all there is to know about each of our properties and will be able to determine whether the property is right for your individual needs.
Is there any flexibility on the arrival day?
We tend to work to a Friday changeover during peak seasons for seven night stays, with the addition of a Monday changeover during certain booking periods in order to accommodate weekend breaks, Monday to Friday escapes and full week stays. We can be flexible should the need arise, so do talk to one of our staff members who will be happy to discuss your individual needs.
Why are shorter stays not available during certain times of the year?
During peak times there is a minimum stay of seven nights. Three night weekend stays and four night mid-week stays are available at quieter times of the year.
What can I expect as a standard inclusion of the rental?
Each of our properties have the following supplies to make your stay more comfortable: bed linen, towels, basket of logs, tea, coffee, cupboard essentials (such as sugar, salt, pepper), toilet roll, cleaning products, cleaning cloths, refuse and recycling bags, dishwasher tablets, tea towels. We also include a welcome hamper which includes: Butter, Milk, Bread, Preserves, Orange/Apple juice.
Can I request additional services for my stay?
Of course, we are happy to investigate the provision of ‘extras’ at your chosen property, such as mid-week cleaning, in-house catering, delivery of groceries from our village shop. We generally require you to contact us with at least 7 days notice to investigate additional services for you and we cannot guarantee that a service will be available.
Is the price of my booking fixed?
Yes. Unless there are any changes or amendments to your booking.
Do you accept dogs at your properties?
We accept dogs at all of our properties. We do have a small additional charge for your four legged friends. The number of dogs that can be accommodated will vary dependent on the property size, so please check the details on your preferred property page where you will additional charges detailed. If you have a pet other than a dog you’d like to accommodate, just let us know and we’ll do our best to cater for your requirements. We welcome responsible pet owners at our properties and request that you take good care of the home in which you holiday.
Am I permitted to have guests visit me at the property?
Friends are able to visit you in the property. However, friends are not allowed to stay overnight unless they have been pre-notified to us on the property booking as members of your party. There is an insurance and health & safety issue and is non-negotiable.
Will there be Wi-Fi/broadband at the property?
All of our properties offer broadband. However, broadband speed and service is variable and can vary, especially in remote or rural areas where it may not operate at speeds to which you are accustomed. Symondsbury Estate is unable to warrant that the service will be available constantly. It is provided for recreational and not for business use. It this is likely to cause an issue for you, then please contact us before confirming your booking.
What do I do if something doesn’t seem quite right at the property?
We work hard with our housekeeping and maintenance teams to ensure that they make every effort to ensure flawless, perfect stays at our properties but very occasionally, things may not meet our own exacting standards. If this is the case we want you to let us know as soon as possible. You can either call the housekeepr or the Estate office to enable us to investigate the issue and do our very best to take any remedial action necessary. If you do not tell us the issue cannot be addressed and we will assume that everything is perfect for you.
I need a z bed or a cot – how do I acquire one?
If you require a z bed or cot at your property please let the housekeeper know. Also please note we charge a small fee for linen and towels to be included with this.
Can I book more than one cottage?
Yes you are able to book more than one cottage – however you will need to speak to a member of our team as you are only able to book one at a time on the online booking system.
Are there any discounts on late bookings?
We cannot guarantee there will be any discounts on late bookings, however occasionally we do have special offers in place. Please check the special offers page on the website for up to date information.
Is there any parking for my accommodation?
All of our properties have parking available at the property, however they all differ. You will find details within each property description.