Privacy Policy

This policy sets out our privacy practices and explains how we handle the information we collect when you visit and use our website, services, products and content.

We value your privacy. When you share information with us, we make sure it is stored as securely as possible, and kept only for the purpose intended.


 Customer names, email and postal addresses are stored in a computer database and are used solely for our own business purposes. We do not disclose or sell customer names and addresses to anybody. We do not store credit card details nor do we share customer details with any 3rdparties.

We use customer details to contact customers from time to time with information about what is happening at Symondsbury Estate and about our products. If you do not wish to receive this communication then please let us know and we will remove all of your details from our mailing list. We will reveal customer information if a formal request is received from a government or statutory authority.

This privacy policy informs you how Symondsbury Estate uses and protects any information that you give us when you use our website or services.

What we collect

We collect the following information:

  • Name and payment details
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys, offers or competitions

How we use the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and take payment
  • Internal record keeping
  • We may use the information to improve our services and products
  • We may periodically send promotional emails about events, special offers or other information which we think you may find interesting using the email address you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to amend our website according to your interests


We are committed to ensuring your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

 A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about traffic to our web pages and to improve our website in order to tailor it to customer needs. We only use this information for analysis purposes and then the data is removed from the system.

Cookies help us provide you with a better experience when visiting our website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies. However this may prevent you from taking full advantage of the website.

Links to other websites

 Our website may contain links to other websites. However, once you have used these links to leave our site, you should be aware that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information you might provide whilst visiting such sites. You should exercise caution and look at the individual websites privacy statements.

Data aggregation, analytics and profile creation

 We may analyse your browsing behaviour to create profiles about your personal preferences.  We may use such information for the purposes below:

Behavioural advertising and cross platform targeting

  1. Served by us – we may use your information (including profile data) to serve you with advertising, which is relevant to you, on our website and the websites of third parties.
  2. Partners on our website – our partners (whose website links are on our website) may also engage in behavioural advertising and use cookies in the manner described above. We do not control these third party websites or what they do with the information they collect.

Controlling your personal information

 You may choose to restrict the collection or use of your personal information in the following ways:

  • When you are asked to fill in a form on the website, look for the box that you can click to indication that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to use using your personal information for direct marketing purposes, you may change your mind at any time by writing or emailing us.

 We will not sell, distribute or lease your personal information to any third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information, which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe any of the information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

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