We’re always happy to answer your individual questions – and to be honest, we love a chat with our guests! However, if you need a quick answer, here are our replies to the questions we get asked most frequently.

Method of Payment
A deposit of 25% of the rental fee is payable when the booking is made.  The balance is due 60 days before the start of your rental.  The client shall construe non-payment of the balance of the rental on or before the due date as a cancellation.  For bookings made less than 60 days before the start of rental, the total fee is payable.

Arrival & Departure
Changeover day is Friday. Short breaks are three nights starting on Friday and ending on Monday. Midweek breaks start Monday and end Friday. The Farmhouse/Cottages will be ready for you from 4pm on your arrival date. Please do not arrive any earlier, as time is needed to prepare the property for you. For the same reason, please ensure you vacate the property by 10am on the day of your departure.

Online Bookings
When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form.  This does not form a contract between us.  A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

Linen
Bed linen and towels are provided and beds will be made up for you when you arrive. Linen for cots and z-beds is NOT provided. The towels must not be taken to the beach or used for the swimming pool or hot tub so please bring your own for this purpose.

Guest Damage
Please report accidental damage or breakage if and when it happens so that repairs or replacement items can be arranged before the arrival of the next guests.  All damages and breakages are the responsibility of the hirer and the cost of making good shall be payable on demand.

Losses and Damage
We accept no liability for loss or damage to personal effects or for personal injury or accident and we suggest you make suitable insurance arrangements to cover these.

Complaints
Great effort is made to maintain the highest standard of comfort. On the very rare occasion when you may experience a maintenance problem, please call the Housekeeper, Ruth on 07851195676 during your stay so that we can minimise any inconvenience to you.

 

Leisure Facilities
The Tenants agree that the use of the pool and hot tub, which is unsupervised, is at the Tenants own risk in all respects.

Whilst we endeavor to ensure the swimming pool, spa & sauna at Crepe Farmhouse and the spa at Eagles Nest, Bilshay Farmhouse and Crepe Farm Cottage are maintained to the highest standard, we cannot be held responsible for unforeseen problems resulting in the facilities being temporarily out of action.

Please ensure you read through the instructions provided on using these facilities.

NO glass or bottles should be used near or in the swimming pool or hot tub. If broken glass is found in these areas these facilities will be shut down, the guest will be liable for the cost of emptying and refilling the pool and hot tubs ready for the next guests.

Pets
Dogs are welcome in all our properties but must be under proper supervision and control at all times. We must insist that all mess be cleared from the grounds of the properties, Thank you. NO dogs upstairs please, and NO pets other than dogs are permitted.  There is an additional charge for your dogs please see options and extras on our availability and booking page on the website.

Smoking
Smoking is NOT permitted inside any parts of the Farmhouse or Cottages.

Right of Entry
The Housekeeper and/or the Owner shall be allowed the right of entry to the properties at all reasonable times for purposes of carrying out necessary repairs or maintenance.

Cancellations
In the event of cancellation you will be liable for the full amount. We will do our best to re-let the property. If we are successful we will refund you the deposit and/or balance paid less a £50 administrative fee. Please note that by confirming a booking you are entering into a contractual agreement and are liable for the full cost of the holiday. We strongly recommend that you take out cancellation insurance this is available at a low cost from most insurance brokers, to cover yourself in this eventuality.

Non –Availability of Property
If for any reason beyond the control of the Owner the property is not available on the date booked (owing to fire damage for example) or the property is unsuitable for letting, all rent and charges paid in advance by the Applicants will be refunded in full but the Applicant will have no further claim against Owner.