Orders

Are accepted by Symondsbury Estate on the understanding that the terms and conditions have been understood and accepted by you.

Prices

We aim to maintain our prices for 12 months (December 2017 – December 2018) but regret that if extraordinary circumstances occur it may be necessary to pass on, without notice, any increases over which we have no control.

Payments

Payments will only be accepted through the online payment system provided. Items must be paid for when ordering.

VAT & Duty

Where applicable, these are charged at the current rate. We reserve the right to change prices subject to a change In the rate of duty & VAT. Some goods contain zero rated VAT; on these items VAT is charged on the due amount only.

Amendments

We reserve the right in the event of an item not being available to substitute with an item(s) of equal or greater value. The cost of substituted goods and postage will be refunded if felt to be an unacceptable substitute.

Delivery / Claims

Please ensure that a full and correct address is given (with postcode) as any additional carriage costs resulting from errors will be charged. Delivery charges are as those listed on the separate order form. All items are insured. Claims for breakages or other damage must be made in writing to ‘Symondsbury Estate’ within 7 days of delivery. All goods and packages that are subject to a claim must be kept for inspection by the carrier. Damages during carriage must be noted on the carrier delivery note, otherwise claims are invalidated.

Items damaged in transit, defective & incorrect

If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are: defective, not as described, not of satisfactory quality, not fit for purpose, or are faulty, we will exchange these items without charge to you for a period of 14 days from the date of sale or provide you with a full refund. WE may request photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility.

Liability

Symondsbury Estate shall not be liable for any loss which might occur after the parcel has been signed for on delivery. Our liability, in any circumstance and whatsoever the consequences, relating to any parcel ordered is limited to the invoice value of the parcel itself.

 Refunds

Refunds will only be given for faulty or damaged goods, please return the item(s) with proof of purchase within 7 days of receipt. Refunds, including postage, will only be credited with the same payment method as the original purchase.

Cancelled Orders

Customers have the no-obligation right to cancel an order within 14 working days from the day after goods have been delivered. Customers will be entitled to a full refund of the price paid, provided the goods are returned in the same saleable condition and the Customer will be responsible for the cost of postage to return the goods to Symondsbury Estate.

Delivery Terms & Conditions

Symondsbury Estate aim to dispatch your goods within 48 hrs of placing your order to any part of the UK Mainland using Royal Mail, MyHermes, Dispatch Bay, UK Mail. The UK Mainland (England, Wales and Scotland (exc. Highlands and Islands) delivery charge is depenedent on weight of the goods. All other areas of the UK (Scottish Highlands and Islands and Northern Ireland) are subject to additional charges, delivery costs available on application for these areas.

Delivery Policy

It is the Customers responsibility to ensure all delivery address/details for the order are correct. Symondsbury Estate cannot accept any responsibility or costs for non delivery to the intended recipient or losses in such circumstances. Ensuring that the recipient is going to be at the delivery address, on the day of delivery, remains the responsibility of the customer. Symondsbury Estate cannot accept responsibility or costs incurred in such circumstances e.g. recipient being on holiday etc, on day of delivery. Symondsbury Estate cannot accept responsibility or any costs incurred as the result of a delay in delivery by chosen carrier due to adverse weather conditions or accident. Where damage has occurred due to such delay, a replacement will be dispatched to the recipient.

Registered Office

Symondsbury Estate, The Estate Office, Manor Yard, Symondsbury, Dorset, DT6 6HG.

Company Registration No:

If you wish to cancel an order, please follow the link below:

Online shop cancellation form

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